Privacy Policy

Last updated: 7 December 2025

Tentex (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or purchase our Products.

1. Information We Collect

We may collect the following types of information:

• Contact details (such as your name and email address).
• Billing information and postal address (for invoicing and tax purposes).
• Payment details, processed securely by our payment provider. We do not store full card numbers.
• Technical data such as IP address, browser type and usage information.
• Analytics data and cookies to understand how the site is used.

2. How We Use Your Information

We use your information to:

• Process orders and deliver digital Products.
• Send order confirmations, receipts and access emails.
• Provide customer support and respond to enquiries.
• Improve our website, Products and user experience.
• Send optional updates, product news or resources, where you have opted in (you may unsubscribe at any time).

3. Legal Basis for Processing (UK / EU users)

Where applicable, we rely on one or more of the following legal bases:

• Performance of a contract (for example, fulfilling your order).
• Legitimate interests (such as improving the service or preventing fraud).
• Your consent (for example, for marketing emails, where required).

4. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

• Lemon Squeezy (payment processing and product delivery).
• Email service providers (for sending receipts and updates).
• Analytics and tracking providers (for anonymous usage statistics).

We do not sell your personal information.

5. Cookies and Tracking

We use cookies and similar technologies to support basic site functionality, analytics and checkout flows. You can control cookies through your browser settings, but some features of the site may not function correctly if cookies are disabled.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Exact retention periods may vary based on the type of data and applicable law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling certain requests.

8. Data Security

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

9. International Transfers

Our service providers may be located in other countries. Where data is transferred across borders, we take appropriate steps to ensure an adequate level of protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date when changes are made. Continued use of the site or Products after changes are published indicates your acceptance of the updated Policy.

11. Contact

For questions about this Privacy Policy, or to exercise your data rights, please contact:
support@tentexai.com